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FREQUENTLY ASKED QUESTIONS

  • Custom and personalized orders?
    Love my style of work and have an idea for something you don't see? This is where you can customize any design, wire type, crystal, original painting, holistic herbal remedy, guided meditation OR reiki energy healing sessions! Simply email me (soulsunshinegoods@gmail.com) to discuss the project. I absolutely love doing customs for you all! - Serious inquires ONLY! - Must be ready to put down a 50% deposit down. - Final payment must be received, before shipping your custom off to you. - You don't NEED to have an idea in mind to place a custom. If you have specific healing intentions you are seeking to put into a jewelry piece, but don't know what crystal or design - I am open for intuitive designing, where I surprise you with the final outcome. Email me at soulsunshinegoods@gmail.com to get started today. Thank you for believing in me!
  • Care instructions?
    With tender love. SoulSunshineGoods strives to provide quality, intentional talismans and products that are designed to be appreciated and taken care of with grace. It is encouraged to be gentle and loving with your SoulSunshineGoods adornments to keep them in the best shape and so they last for a lifetime! In addition, I recommend avoiding liquid contact; keeping her as dry as possible. Also please avoid wearing your talisman while resting/sleeping~ tugging and pulling can damage your adornment. I recommend intentionally placing your talisman in a designated pouch, hung up on the wall/jewelry box, or placed nicely on a nightstand/dresser while not being worn. NOTE: It's normal for metals to tarnish over time, but these are ways to prevent it. I offer free cleaning services on all jewelry pieces, email me if you'd like one (soulsunshinegoods@gmail.com)
  • Wholesale availability?
    Wholesale on any and ALL products are available per request! Email me at soulsunshinegoods@gmail.com for all inquiries. 𝗪𝗶𝗿𝗲 𝗪𝗿𝗮𝗽𝗽𝗲𝗱 𝗖𝗿𝘆𝘀𝘁𝗮𝗹 𝗭𝗼𝗱𝗶𝗮𝗰 𝗡𝗲𝗰𝗸𝗹𝗮𝗰𝗲𝘀 (comes with matching copper chain necklace) *note the 12 zodiac signs ~$70 for one •25pc (2 necklaces per zodiac sign + one extra sign of your choice) - 20% off ($52.50) = TOTAL $1,312.50 •50pc (4 necklaces per zodiac + two extra signs of your choice) - 30% off ($49)= TOTAL $2,450 •100pc (8 necklaces per zodiac + four extra signs of your choice) - 50% off ($35) = TOTAL $3,500 𝗖𝗵𝗮𝗸𝗿𝗮 𝗦𝗲𝗹𝗲𝗻𝗶𝘁𝗲 𝗪𝗮𝗻𝗱 (medium size available currently) ~$22 for one •25 wands - 20% off ($17.60) = TOTAL $440 •50 wands - 30% off ($15.40) = TOTAL $770 •100 wands -50% off ($11) = TOTAL $1,100 𝗪𝗶𝗿𝗲 𝗪𝗿𝗮𝗽𝗽𝗲𝗱 𝗦𝘂𝗻𝗴𝗹𝗮𝘀𝘀𝗲𝘀 $40-$60 per single pair (depends on design) ~ if you can screenshot the designs that you’d like I can give you a specific price for that pair •25- 20% off •50- 30% off •100-50% off
  • Where is my order?
    Please allow 1-2 weeks (from order date) for your products to be crafted, packaged, processed and shipped.
  • How can I change delivery for my order?
    It takes 1-2 weeks for your order to be shipped, so if you need to change your delivery address please email soulsunshinegoods@gmail.com
  • My order is showing delivered but why isn't it at my address?
    All items are shipped without signature confirmation unless requested. I am not at fault if the package is marked as delivered but is nowhere to be found. I will help in trying to find the package but cannot issue any refunds or send out new items in cases such as these. If you have ever had issues with theft or packages not showing up please put in the “notes to seller” at checkout and I will get into contact you with the best way to ship your packages.
  • Metaphysical healing claims tested or proven?
    All claims for metaphysical healing from crystals are not tested or proven and should not be used in place of medical advice from a Dr. or licensed therapist.
  • Refunds or Exchanges?
    I only allow refunds on products that have NOT been shipped out yet. You MUST reach out within 3 days of placing your order, to receive a full refund. Any order after 3 days have started to undergo the creating, processing and shipping process. Exchanges are allowed for equal value of original product. You have a 3 day window to reach out about exchanges (from order date). Any order after 3 days have started to undergo the creating, processing and shipping process. Once the product reaches you, I DO NOT allow refunds or exchanges.
  • What if my product breaks?
    These healing pieces are strong yet simultaneously fragile. You're going to want to take care of them as you would a sacred tool/instrument. In the event that your pieces experiences damage or premature wear and tear within 3 months of purchase; I will fix her up no charge! After 3 months from purchase date; repairs will be evaluated with an appropriate cost to fix and repair.
  • What materials are used in your creations?
    SoulSunshineGoods utilizes natural, genuine and quality gemstones in all works of art. I primarily use sterling silver, copper, 14k gold plated and brass. My original art consist of oil and acrylic paints. My holistic remedies consist of organic essential oils and all natural medicinal herbs.
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